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Complaints and returns
If you find a defect in the equipment, please contact our company to arrange the details. It is a very quick complaint process, which allows you to bring the equipment back to working order in the shortest possible time.
Note: please keep the proof of purchase (receipt or invoice) - they make it easier to file a complaint
Reklamacje prosimy składać na adres Design 4 Beds Sp z.o.o ul. Trasa Lubelska 38, 05-462 Majdan gmina Wiązowna. Zgłaszać można je również za pomocą tel. +48 22 499 48 30, kom. +48 607 412 231 lub firstname.lastname@example.org.
Before picking up the package, always check that it has not been damaged in transit. If the packaging has visible external damage, we recommend that you refuse to accept the shipment and then contact us at the following telephone number: .
After paying the COD amount and confirming receipt of the package, it is possible to open the package in the presence of the courier - in the event of discrepancies, a discrepancy report is prepared, which is the basis for a later complaint.
In case of doubt, please contact us at the following e-mail address: email@example.com or by phone: tel. +48 22 499 48 30, mobile: +48 607 412 231. We will provide you with tips on how to handle a complaint quickly and easily.
To download - Complaint protocol
The customer is not entitled to withdraw from the contract if the subject of the sales contract is non-prefabricated items, manufactured according to the consumer's specifications or serving to meet his individual needs.
You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date of conclusion of the contract.
Aby skorzystać z prawa odstąpienia od umowy, muszą Państwo poinformować nas (Design 4 Beds Sp z.o.o ul. Trasa Lubelska 38, 05-462 Majdan gmina Wiązowna, tel. +48 22 499 48 30, kom. +48 607 412 231, firstname.lastname@example.org) o swojej decyzji o odstąpieniu od niniejszej umowy w drodze jednoznacznego oświadczenia (na przykład pismo wysłane pocztą, faksem lub pocztą elektroniczną).
You can use the model withdrawal form, but it is not mandatory.
To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of the right
You have the right to withdraw from the contract before the withdrawal period expires.
Consequences of withdrawing from the contract.
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivering the goods (except for the additional costs resulting from the type of delivery chosen by you other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return. We may withhold the reimbursement until receipt of the item or until you provide us with proof of its return, whichever occurs first.
Please send back or hand over the item to us immediately, and in any case not later than 14 days from the day on which you informed us about the withdrawal from this contract. The deadline is met if you send back the item before the period of 14 days has expired.
In the event of withdrawal from the contract, goods such as:
beds, mattresses, tables, wooden furniture, prototypes, water beds
they cannot be sent back by regular post due to their large dimensions. Therefore, the cost of returning the goods will be higher than ordinary postage.
You will have to bear the direct cost of returning the goods. The amount of these costs is estimated at a maximum of approximately PLN 200.
To download - Declaration of withdrawal from contracts.
The consumer has the right to use extrajudicial means of dealing with complaints and pursuing claims. You can find out more on the website Consumer Disputes - UOKiK